Returning Policy
You have all your life to return an item from the date you received it.To be eligible for a return, your
item must be unused and in the same condition that you received it.Your item must be in the original
packaging.Your item needs to have the receipt or proof of purchase.Once wep received your “returned
item”, you will receive an email and WhatsApp message confirming the receipt of the item. It is
necessary to include a valid WhatsApp number and an eligible email for completion of returns
policy.Customer will have to bear the costs of return.
Refund Policy
For us, quality and ultimately customer satisfaction is the name of the game and that is the reason, our
customers take pride in using our products. Our customers can return articles based on the following
requisites:
• The article must be returned in original packing with tags attached.
• The condition of the article must be as good as new.
• We offer a 15 days money back or return guarantee.
In case of below mentioned conditions, products will not be deemed fit for return:
• Custom orders will not be returnable or exchangeable.
• We have flexible sale and return policy. Delivered products as per customer orders can be
Replaced/return with in 15 days of sale, delivery charges will be born by purchaser.
• Torn or damaged articles will not be returnable.
In order to return an article, a customer will have to seek its approval by sending the details to our
WhatsApp number.. In the message, please do not forget to mention your name, email address and
order number. Once you get the approval from our representative, you will be told to ship the article (at
your own cost) to our designated warehouse address .Moreover, the processing time for refunds is 7 to
10 working days and refunds will be made to your original payment method. Please keep in mind that
shipping charges will not be refundable.
Shipping Details
You will be responsible for paying for your own shipping costs for returning your item, if there is
problem with your choice in size, color, or style. Joota Chappal Store (JCS) will not charge you the
shipping if there is mistake from their side. Shipping costs are nonrefundable.If you receive a refund, the
cost of return shipping will be deducted from your refund.
Delivery
We ship to all Pakistan.
All orders are shipped with a UPS tracking number..
Always free shipping for orders over PKR 2000..
During sale periods and promotions the delivery time may be longer than normal